Terms of Sale and Returns
At Ricmotech, we want you to be happy with your purchase. Getting the right product in your hands in a timely manner is a very important part of our business that we take seriously. Typically most orders process in 1-2 business days Monday through Friday. During busy times of the year orders can take 3 business days to process and ship.
The choice of carriers depends on a variety of factors. Most in stock items will be shipped via FedEx, DHL or USPS as per your selection. Please note that if the product listing shows "ships from manufacturer" then your shipping selection may be changed. Certain manufacturers only offer delivery via a specific carrier like FED Ex, UPS, DHL, USPS and etc. If you have an URGENT order shipping domestically please make sure you select FedEx 2Day or Next Day service, Priority Mail is not a guaranteed express delivery service. FedEx only runs Monday through Friday so if ordering on a Thursday and you select FedEx 2Day, that means it will be delivered on Monday. Next day air on a Friday order is Monday delivery and so forth.
We do our best to ensure that the shipping estimates are accurate. While our automated system does a good job on domestic orders within the 48 states, customers in Hawaii, Alaska, and from around the world can sometimes experience errors in shipping estimates. We will try to ship via your selected method however if the shipping estimate is incorrect we will contact you. If you feel that your estimate is incorrect, please e-mail us. Include a list of parts and full shipping address so we can provide the most accurate quote. International customers are responsible for all import fee's including taxes and broker fee's. This is out of our control and not calculated in our shipping quotes.
We use a variety of stock statuses on our website to help our customers understand how quickly they will receive their item(s). These statuses are updated manually as some items are made-to-order or assembled on demand, other times we rely on third-party warehouses for some items and the inventory status may not be 100% accurate. When time is the main factor in your order, please visit our contact page.
Modifying an Order
Please review your order carefully. Once placed it becomes very difficult to modify your order. They are immediately sent to our shipping staff to be processed during normal business hours, after hours, and on weekends. You may attempt to update information by using the contact page.
Canceling an Order
We only allow orders that have not shipped yet to be canceled. To cancel an order please contact us with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A fee will apply to order cancellations, typically these are charges a vendor may charge us for canceling an order. Fee's range from 5%-10% of the original price which is what it costs us to process your original transaction. Credit card companies get their money no matter what, so if you want to cancel there is a fee and that fee is what they take on the transaction which is 3%. Then we charge 2% for our time to process and do that accounting work, for a total of 6% minimum on cancellations.
We believe this is fair since you clicked on the order button and typed your information in and we have to pay the staff to process these cancellations. It is your responsibility to ensure the parts you are ordering are correct. You are given a confirmation page with a list of parts before checking out. Any changes to an order can hold it up and cause other complications. If you are unsure about an item please contact us or conduct the research you need to be sure it is what you want or need. There is no exception to the 6% fee at minimum on cancellations.
Manufacturers that ship items direct to you have delays between the time the items ship until you are notified it shipped with a tracking number. Please know that these items may have shipped even though you have not been notified.
Terms and Conditions for Returns
Not the exactly what you thought it would be, or didn't end up needing the item? We accept returns and exchanges of items that meet the following guidelines:
Products purchased from Ricmotech can only be returned within the first 14 days after being received.
Products must be in original packaging and in a new condition. We can not sell a new part to someone that is not new. Imagine how you would feel getting a box with broken boxes, missing documents, screw marks, missing stickers and etc...
All hardware, manuals, cables, plastic bags, etc must be included with the return.
Any product that was used or partially installed is non-returnable. This goes back to being in new condition.
A $10 or 15% re-stocking fee (whichever is greater) applies to all returns that are not due to the error on our part or the manufacturer of the item(s). This fee covers our time to receive, inspect and test the item before it can be sold to someone else.
Items returned must be properly packaged in order to prevent damage in transit. As stated above, all items must arrive in like-new, sellable condition.
Do not write or put labels on the actual item box, pack the item in a brown box to send it back in and place your labels there.
Shipping Fees are not refundable as UPS already used up the fuel and paid their employees.
You are responsible for return shipping charges.
If upon inspection the item is found not to qualify for a refund, the item may be returned to you at your expense, otherwise the items shall be discarded. We will contact you if this is the case.
You must contact Ricmotech prior to returning any items to obtain a return authorization and confirm the terms of the return. Items received without authorization will not be eligible for credit.
Any products returned must be shipped to our main address. Do not ship items back to the manufacturer unless explicitly instructed to do so.
We sent you the wrong parts by accident:
Contact us about the part you need exchanged. We will personally handle these issues. We will be more than happy to exchange it for you as fast as possible. We will cover all shipping charges in this situation to make it right. We cannot however cover 3rd party charges such as labor charges, or other fees incurred associated with incorrect parts though. Please double check to make sure you received the correct item before having them installed.
Ricmotech and RealGear Products
Products manufactured by Ricmotech under the Ricmotech and RealGear brands are warranted against manufacturing defects for a period of 90 days from the date of product delivery. For warranty claims, the product must be shipped to Ricmotech at customer's expense. Any items found to be faulty due to manufacturing defects will be repaired or replaced at our option and return the item to the customer at no charge. In some cases, a product may not need to be returned and Ricmotech may choose to send replacement parts at no charge. Please contact us immediately if you believe there is a fault due to a manufacturing defect.
Other Manufacturers Products
All products except those sold under the Ricmotech and RealGear brands are warranted by their respective manufacturers.
Products Modified by Ricmotech
In cases of products which are sold combined, such as Thrustmaster T3PA-PRO pedals with our load cell kit pre-installed, The products are warranted separately. The customer is responsible for removing the pre-installed parts when returning an item for warranty service to the respective manufacturer.
The Ricmotech Difference
If you have a problem with a product you purchased from us, just give us a call. We will make a reasonable attempt at getting your problem resolved even if it is outside the the terms specified above. We call it the "Good Guys Warranty."
- Simulator Chassis
- Simulator Seats
- Sim-Racing PC
- Wheels and Wheel Upgrades
- Load Cell Kits
- Shifters & Paddles
- Hand Brakes
- Button Boxes
- Gauges and Instrumentation
- Tactile Transducers and Shakers
- Speakers & Headsets
- Keyboards & Mice
- D-I-Y Parts & Plans
- Brackets & Cables
- Graphics & Apparel
- Simulator Packages
- Install Guides
- AP-Xtreme Lite Sim-Chassis Assembly Guide
- AP-Xtreme Sim-Chassis Assembly Guide
- Gate Blockers for Short Throw Mod
- LC27 Load Cell Installation
- LC3 Load Cell for Thrustmaster T3PA Pedals
- LC500 Load Cell Installation
- Leo Bodnar 32-Input Button Box Interface Board
- Leo Bodnar BU0836A 12-Bit Joystick Controller Board
- Leo Bodnar Cable for Logitech Pedals
- Leo Bodnar USB Adapter for Logitech Shifter
- Lightweight Wheel for Direct-Drive Bases
- Paddles for Logitech G25/G27
- Paddles for Thrustmaster Wheel Hubs
- PBS Seat Rail Assembly
- Push-to-Talk Button for G27
- Push-to-Talk USB Button Box
- Racing Wheel Upgrade for Thrustmaster Rims
- RealGear Button Box for Direct-Drive Bases
- RealGear Button Panels
- RealGear GTpro1 Pedals
- RealGear GTpro3 Pedals
- Rexing Wheels
- Ricmotech Mini-Mite Direct Drive Wheel
- Ricmotech Sim-Racing Phone Cradle
- Ricmotech SRD-R3 bracket for Thrustmaster Servos
- SimSteering 2 Wheel System
- T3PA and T3PA-PRO Spring Upgrade Installation
- T3PA Heel-Toe Spacer
- T500W2G27P User Guide
- Thrustmaster Short Throw Mod
- Thrustmaster T150/TMX Hard Mount Guide
- Thrustmaster TH8A Sequential Mod
- Wheel Adapter for Logitech G25/G27
- Wheel Adapter for Thrustmaster Wheel Hubs
- Knowledge Base
- Remote Support
- What is Sim Racing?
- Racing Glossary
- Livery Logos
- Install Guides
- Contact Us